Last updated: August 3, 2026
Overview
SES Custom Homes respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you contact us, request an estimate, communicate with our team, or use our website.
Information We Collect
We may collect information you provide directly to us, including:
- Name, phone number, email address, and mailing or project address.
- Project details, service interests, photos, notes, measurements, appointment details, and estimate requests.
- Communication history, including calls, emails, text messages, form submissions, and customer service requests.
- Website and advertising activity, including pages visited, time engaged, scrolling, buttons or forms used, referral information, advertising click identifiers, browser and device type, IP address, and approximate location derived from the IP address.
How We Use Information
We use information to:
- Respond to estimate requests and customer questions.
- Schedule appointments, consultations, measurements, installations, and follow-ups.
- Provide project updates, service information, invoices, payment links, and customer support.
- Improve our website, services, internal operations, and customer experience.
- Measure advertising performance, understand how visitors use our website after clicking an advertisement, prevent abuse, and connect an estimate request with the advertisement and website session that produced it.
- Comply with legal, regulatory, safety, and business record obligations.
Website Analytics and Advertising Measurement
We use first-party website analytics and advertising measurement tools to understand how visitors reach and use our website. For visits associated with an advertisement, we may record pages viewed, time engaged, scroll depth, interactions with buttons and forms, advertising click identifiers, IP address, and approximate city, region, or postal area derived from the IP address. We do not use this activity tracking to record the text you type into form fields or to determine an exact street address from an IP address.
We may share limited first-party information with advertising and analytics providers to measure conversions and advertising effectiveness, as described by their terms and as permitted by applicable law.
Text Messaging and Phone Communications
Providing a mobile phone number does not by itself enroll you in text messages. If you actively opt in by checking the separate, unchecked SMS consent box on our estimate request form, you consent to receive recurring text messages from SES Custom Homes about your estimate request, appointments, scheduling, project updates, service follow-ups, invoices, payment links, and customer support. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing goods or services.
You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at (804) 408-4663.
How We Share Information
We may share information with trusted service providers who help us operate our website, CRM, scheduling, communications, payment processing, project management, and customer service tools. These providers are only authorized to use information as needed to provide services to us.
SES Custom Homes does not sell or rent personal information. SMS consent and mobile phone numbers will not be shared with third parties or affiliates for marketing or promotional purposes.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure. We keep information for as long as needed to provide services, manage customer relationships, meet business needs, and comply with applicable obligations.
Your Choices
You may contact us to request that we update, correct, or delete your information, subject to records we need to keep for legitimate business or legal reasons. You may also opt out of text messages by replying STOP.
Contact Us
SES Custom Homes
Phone: (804) 408-4663
Website: www.sescustomhomes.com